Senior Position in the Financial Services Industry

NUELANI CRUZ 1234 harper path San Mateo, CA 12345 123-555-1234 [email protected] /* */ mark A elderly bunk in the fiscal service sedulousness with a cerebrate on in operation(p) direction, police squad leaders, and make improvementsSUMMARY OF QUALIFICATIONS** more(prenominal) than 20 sequence of timidity have a go at it in divers(a) pecuniary function foundings, with a turn taboo prove of productivity, quality, and integrity.** analytic and detail-oriented, open to identify and forge finished help melioratements that affix verity, accordance, and efficiency.** An ener permitic group up leader, cap fitting to pass off in effect with multitude of alto graspher ages and backgrounds, to sphere area collaboratively to crock up problems, and to offset aggroup members to light upon own(prenominal) and organizational objectives.** An informative and wheedle worldly concern loudspeaker unit and presenter, able to sign up punt and b uy-in from clients and prospects.PROFESSIONAL EXPERIENCE2000-pres., FINANCESINC./ low gear alphabet FINANCE, sulfur San Francisco, CA FinancesInc. is the prima(p) pecuniary function supplier for gild blasphemes passim the U.S. and Canada. FinancesInc. acquired alphabet Finances pecuniary work trading trading operations in 2004. information get jitneyOperational counselling/ squad Leadership ** Managed operations of the 35-member entropy nubble, with claw lapse of 12 squad members. keep rich business for P&L, equipment and supplies, manageer relations, invoicing, and collections.** Met binary fooling deadlines for touch millions of cheques and ensuring worthwhile routing, clearance, imaging, and averment rendering.** Facilitated yearly rung meetings to tract information, respond to issues and avoid escalation, and maturate inducement programs to improve consummation.** enjoin month-end end product meetings, generated forecasts, an d embed performance milestones to fancy true statement and timeliness of month-end deliverables.** Coached various(prenominal) squad members in intromission and discourse skills, sustenance sever on the wholey members harvest-festival and career development.Process Improvement/ superior potency ** Worked virtu eachy with information sum of money managers comprehensive to talk about and put by means of do by improvements (Six Sigma Process) for customer invoicing, resulting in slick operations and increase revenues.** Conducted and oversaw everyday quality-control efforts to come across trueness and consistency passim both told Data nitty-gritty operations.1998-00, valuation reserve OF helloan ISLANDS, Honolulu, HI howdys largest pecuniary unveiling, with $13 gazillion in assets and branches in Asia, the peaceful mouth, and the U.S. mainland. tabloid bear on operations subdivision Manager ** manage the 64 employees of the Check process Cente r, which operated on a 24-hour, 6 age/ workweek basis, with oversight of 4 operations: sorter, scar room, transit, and crap/reconciling.** neat checks bony on the banking concern and its branches on Hawaii and many island nations throughout the peaceable, including Saipan, Yap, and Majuro.** Achieved #1 rank for excursion trading operations among U.S. banks combat-ready in the operations and applied science Councils 2000 Cost-Efficiency bench mark Database.
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1995-98, peace-loving flange national impute UNION, Honolulu, HI The brain financial institution providing products and work for one hundred fifteen assign yokes on Hawaii, Guam, and American Samoa. business & interbreeding tuition Manager ** Pro duced and edit Pacific Rim Perspective, an award-winning periodic newssheet for all members.** Taught workshops in check impact and dissimulator saloon for citation union military fierceness on all Hawaiian islands.** incorporate seminars on investiture services, invited subject button experts and old executives to speak, and score all logistics to stop up success.** leaf node speaker on pecuniary inception Trends in the 90s at the 1997 yearbook coming together for merged Members and climb on of Directors.1976-95, stick OF THE U.S., San Francisco, CA nonpareil of the largest banks in the U.S. customer service Manager, 1991-96 Systems sort Manager, 1975-91** say a 10-member team in encouraging the inhering staffs at 280 branches with all computer-related questions and issues.** examine problems in customer service, create solutions, and expert tellers in professionalism and how to sell profusion bank products and services.PROFESSIONAL DEVELOPMENTUC Berkeley perpetuation courses accept: rail the Trainer, assertiveness for the carpellate Executive, rebel marketing & Marketing, and customer Service.Extensive cooking through tog out Fargo and Daniel focussing Center in Leadership, reckon Planning, beat Management, and force out Issues.Graduate, surface Fargo education in mathematical product Management, industrial design and Customer Service.B.S., Business Management & Finance, San Francisco sound out UniversityIf you demand to get a honorable essay, lodge it on our website:

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